PRIVACY POLICY

My IT Indy

Effective Date: January 27, 2025

1. Introduction

My IT Indy (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers, website visitors, and users of our services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website myitindy.com, use our services, or communicate with us through any channel, including phone, email, SMS/MMS messaging, and voice-over-Internet-protocol (VoIP) services.

By accessing our website, using our services, or providing us with your personal information, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand our practices regarding your information and how we will treat it.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, mailing address, and business name
  • Account Information: Username, password, and account preferences
  • Payment Information: Billing address, credit card or payment method details (processed through secure payment processors)
  • Communications Data: Records of your interactions with us, including emails, phone calls, SMS/MMS messages, and support tickets
  • Service Usage Information: Information about how you use our IT services, including technical data and preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, referring URL)
  • Cookies and similar tracking technologies

2.3 Customer Proprietary Network Information (CPNI)

When providing telecommunications and VoIP services (including services powered by RingCentral), we collect Customer Proprietary Network Information (CPNI). CPNI includes information about your telecommunications services, such as the type of services you use, quantity of use, technical configuration, type of equipment, calling patterns, and related billing information. You have a right, and we have a duty, under federal law to protect the confidentiality of your CPNI.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our IT services and solutions
  • To process transactions and send related information
  • To communicate with you about services, updates, and promotional offers
  • To respond to your inquiries and provide customer support
  • To verify your identity and prevent fraud
  • To comply with legal obligations and enforce our agreements
  • For billing and administrative purposes
  • To detect and prevent abuse, fraud, or violations of our acceptable use policies

4. SMS/MMS Communications

4.1 Consent for Text Messages

By providing your mobile phone number and opting in to receive SMS/MMS messages from us, you consent to receive text messages related to our services, including service updates, appointment reminders, support notifications, and promotional communications. Message and data rates may apply based on your carrier plan.

4.2 No Sharing of SMS Consent Data

Information obtained as part of the SMS/MMS consent process, including your phone number and consent status, will not be shared with any third parties for their marketing purposes. This information is used solely for the purpose of communicating with you regarding our services and fulfilling the purposes for which you provided consent.

4.3 Opting Out of SMS/MMS

You may opt out of receiving SMS/MMS messages at any time by replying “STOP” to any message we send. Upon receiving your opt-out request, we will confirm your removal from our messaging list and cease sending text messages to your number. You may also contact us directly at (317) 534-0562 or [email protected] to opt out.

4.4 Message Frequency

Message frequency varies based on your service needs and preferences. Promotional messages will be limited, and service-related messages will be sent as necessary to support your account and services.

5. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business and delivering services to you. These providers include telecommunications platform providers (such as RingCentral), cloud service providers, payment processors, and IT support vendors. These parties are contractually obligated to protect your information and may only use it for the purposes we specify.

5.2 Business Partners

We may share information with business partners, including Microsoft, Apple, and other technology vendors, to provide you with products, services, or promotions that may be of interest to you.

5.3 Legal Requirements

We may disclose your information when required by law, such as in response to a subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

5.4 CPNI Disclosure

We will not sell, share, or disclose your CPNI to third parties outside of our agents and affiliates, except as required by law, or to prevent fraud and abuse of services, provide call location information for public safety and emergency services, or with your express consent. Our personnel are only permitted to access CPNI when authorized and have a legitimate business need to do so.

6. Data Retention

We retain your personal information for no longer than is necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law for legal, tax, regulatory, or other legitimate business purposes. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data transmission protocols, regular security assessments, and employee training on data protection practices. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. Our service providers and partners may operate in the United States and other jurisdictions. These countries may have data protection laws that are different from the laws in your country. When we transfer data internationally, we implement appropriate safeguards such as standard contractual clauses and other transfer mechanisms to ensure that your information receives an adequate level of protection.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

10. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to certain exceptions
  • Portability: Request a copy of your information in a portable format
  • Opt-Out: Opt out of marketing communications and certain data processing activities
  • Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information as defined under the CCPA. To submit a request, please contact us using the information provided below.

12. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information from our servers.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

My IT Indy
2680 East Main Street, Ste. 100
Plainfield, IN 46168
Phone: (317) 534-0562
Email: [email protected]

16. Acknowledgment

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.