About My IT Indy

For over 20 years, we've been the trusted technology partner for businesses across Indiana, Illinois, Ohio, and Kentucky. Now we're leading the charge into the AI era.

Our Story

Trusted Since 2004

My IT Indy was founded in 2004 with a simple mission: provide businesses with technology support that actually works. No jargon, no runaround — just solutions.

Over 20 years later, we've grown from a local IT support company into a full-service technology consulting firm. We've helped hundreds of businesses navigate digital transformation, from early cloud migrations to today's AI revolution.

As the technology landscape evolves, so do we. Our newest services — Technology Consulting and AI Solutions — represent the next chapter in our commitment to helping businesses work smarter.

20+

Years in Business

100+

Businesses Served

States Served

Mira Award Nominee

Leadership

Meet the Team

Ryan Grimes

CEO / President

Ryan founded My IT Indy in 2004 and has spent more than two decades helping Indiana businesses solve, simplify, improve, and evolve their technology. He leads the company's strategic direction and its pivot into AI solutions and technology consulting.

Microsoft Certified Apple Certified Mira Award Nominee

Rolaine P.

Executive Assistant

Rolaine keeps My IT Indy running smoothly behind the scenes, coordinating schedules, communications, and operations so the technical team can stay focused on clients.

Madz A.

Marketing Manager

Madz runs our marketing — shaping how My IT Indy shows up online, from campaigns and content to making sure the right businesses find us.

Gia C.

Helpdesk

Gia is often the first voice clients reach when something breaks. She triages issues quickly, documents everything, and gets problems to the right technician fast.

Mark Allen M.

Helpdesk

Mark Allen resolves day-to-day support requests across Microsoft 365, networking, and endpoints — with the patience to explain fixes in plain English.

Alfredo Q.

Escalation Tech

Alfredo takes on the problems that stump everyone else — deep system issues, tricky migrations, and stubborn hardware — and sees them through to resolved.

Cameron G.

Sales

Cameron helps businesses find the right level of IT support for where they are today — and where they're headed — before any contract is signed.

Princess S.

Automation Specialist

Princess builds the automations that remove busywork: scripted workflows, integrations, and AI-powered processes that give teams their time back.

Shawn S.

Tech Support Admin

Shawn runs the admin side of our support desk. New accounts, access changes, chasing down a ticket: he's usually the one on it.

Paul W.

Project Manager

Paul manages our client projects. He plans the work, keeps the team on schedule, and makes sure clients always know where things stand.

Community

Rooted in Hendricks County

My IT Indy has been serving central Indiana since 2004, and we believe a good neighbor does more than fix computers. We're proud to stand alongside the local organizations that make this community strong — supporting families, students, and small businesses across Hendricks County and the greater Indianapolis area.

We're grateful to call this community home — and we're just getting started.

Family Promise of Hendricks County

Families facing homelessness in our own county find emergency housing, stability services, and a path forward through Family Promise.

Kiwanis Club of Plainfield

Since 1974, the Plainfield Kiwanis has served local children — sponsoring the Plainfield High School Key Club and elementary K-Kids clubs, and raising funds for causes like Riley Children's Hospital.

The Gathering Together

This Plainfield home offers donation-based, end-of-life care so families can be fully present with their loved ones in their final days — services provided free of charge.