Top Technologies Transforming Customer Service Today
Customer service is at the heart of any successful business. Customer expectations continue to evolve. Companies must evolve strategies and tools used to meet those expectations. 55% of customers like self-serve customer service over speaking to a...
8 Strategies for Tackling “Technical Debt” at Your Company
Did your company’s software system once seem sleek and nimble? But now it resembles a tangled web of shortcuts, patches, and workarounds. Welcome to the realm of technical debt. It’s a silent saboteur that accumulates over time, threatening your efficiency.What Is...
Enhancing Employee Performance with a Mobile-Optimized Workspace
In the whirlwind of today's business landscape, adaptability reigns supreme. Today’s workspaces transcend physical boundaries. Employees work and collaborate seamlessly from anywhere. Whether they're sipping coffee at a local café or lounging on their living room...
Essential Settings to Maximize Your Microsoft 365 Experience
Microsoft 365 is a powerful suite of tools. It helps to enhance productivity and collaboration. This is especially true for small to mid-sized businesses (SMBs). But to get the most out of Microsoft 365, it’s important to optimize its settings. Otherwise, you may only...
Why Securing Your Software Supply Chain is Critical
In today’s world, everything’s connected. That includes the software your business relies on. Whether you've installed that software locally or use it in the cloud.Protecting the entire process that creates and delivers your software is very important. From the tools...
Don’t Be a Victim: Common Mobile Malware Traps
Your smartphone is a digital wallet, communication hub, and personal assistant. All rolled into one portable device. It’s packed with sensitive data, from financial information to personal photos. This makes it a prime target for cybercriminals. Mobile malware is...
6 Helpful Tips to Troubleshoot Common Business Network Issues
A business network is the lifeblood of operations. It's the digital artery that pumps data through your organization. It enables everything from email to critical applications and cloud services. When problems sever that lifeline, the consequences can be...
What Things Should You Consider Before Buying a Used Laptop?
Buying a used laptop can be a great way to save money. But it comes with risks. You need to be careful and thorough in your evaluation. Otherwise, you could end up wasting your money. You can’t only look at the outside when evaluating technology. This guide will...
Top 6 Smart Office Trends to Adopt for an Improved Workflow
The office landscape is undergoing a dramatic transformation. Gone are the days of sterile cubicles and monotonous routines. Today's smart offices are hubs of innovation. They’re designed to empower employees, optimize workflows, and foster collaboration.This shift is...
Windows 10: The Final Countdown – It’s Time to Upgrade Your PC
Windows 10 has served us well. But its time is running out. Microsoft plans to end support for Windows 10 on October 14, 2025. This means no more security updates, no more patches, and no more support. It's time to upgrade to Windows 11. This is especially true for...