How Blackhawk Used IT to Improve Operations, Acquire Customers, and Grow Their Business
Blackhawk Inspection & Consulting, Inc. strives to provide quality inspection services for the Pipeline Industry throughout the United States. Blackhawk was established in 1994 as a small family-owned business. In 2011, Jerry Self, purchased the company as a retirement endeavor after a life-long career in the Pipeline Industry. Blackhawk Inspection & Consulting provides quality service through trust, performance, and verification. Blackhawk is still a family-run business, and continues to hold strong to the family values it was founded on, though the company has tripled in size.
The Challenge
Missy was looking for an IT partner who could provide 24/7 support for her employees in remote locations, as well as for their HQ in Illinois. They needed to be able to handle any technical issues that came up with employees in addition to accessing Quickbooks from every location. She was looking for someone who would be able to track and monitor their network, ensure proper backup procedures, phone services, and security cameras. Missy also wanted to be able to access the client data remotely so she could quickly troubleshoot any issues without having to wait until the next day to address it.
Our Solutions
Maximize Capabilities
Maximizing the capabilities of their space and equipment would increase Blackhaw’s profits by allowing them to accomplish tasks more quickly. Cloud-based technologies are proven to increase the potential for integration by boosting synchronization between all devices.
Tech Solutions
- Synchronization between Apple and Windows Systems
- Mobile Device Management
- Fail-Proof Security Systems
- 24/7 Help Desk Support Team
Return on Investment
By helping Blackhawk Inspection and Consulting with cloud-based solutions, we provided industrial-quality hardware and up-to-date, secure systems. This helped lead efficient technology based on industry trends in order to increase their bottom line.
10 years ago, we didn’t even know how to approach some of our technical troubles. Our experience with My IT Indy quickly and easily solved all of those issues for us. They have been so helpful, and we always receive an immediate response. Out of a 1-5 star rating, they get a 10 from us.
How can we help?
At My IT Indy we offer a purpose-driven approach to technology to give small to medium businesses the ability to hand off IT to an expert so that they can focus on their business. We handle everything: managed services, cloud computing, MDM, networking, disaster recovery, process, remote support, security, and VOIP.
Next Steps
If you’re interested in exploring more digital capabilities for your business, let’s give you a hand with finding the right innovative technology solutions that make the most sense for you.
If this is you don’t hesitate to reach out to us; it doesn’t cost anything to have a conversation.